Phone Call Section
Below is a button to play an example phone call, which may or may not be from Microsoft.Using the knowledge you have gained from the previous page, select a button below that you believe would be the next best steps.
This answer is correct!
The best thing to do in this situation is to hang up, and call Microsoft using the number on their website. This way, you can be sure that you are calling the correct number, and you can verify the legitimacy of the call independently and safely. If it turns out that the call was fraudulent, you can report the call to Microsfot directly. However, it is important to report the call to Action Fraud also. Click here to close
The best thing to do in this situation is to hang up, and call Microsoft using the number on their website. This way, you can be sure that you are calling the correct number, and you can verify the legitimacy of the call independently and safely. If it turns out that the call was fraudulent, you can report the call to Microsfot directly. However, it is important to report the call to Action Fraud also. Click here to close
This is an incorrect answer.
Although ignoring the call will protect you immediately, it won't prevent you from receiving calls from the same caller in the future. More importantly, it won't prevent the caller from potentially scamming other people. If you report the caller, they can block them from yourself and others. It may be tempting to ignore scam calls, especially when you receive them so often, but this small step can make a big difference. Click here to close
Although ignoring the call will protect you immediately, it won't prevent you from receiving calls from the same caller in the future. More importantly, it won't prevent the caller from potentially scamming other people. If you report the caller, they can block them from yourself and others. It may be tempting to ignore scam calls, especially when you receive them so often, but this small step can make a big difference. Click here to close
This is an incorrect answer.
Although pressing 1 may seem harmless enough, it actually confirms that the number is in use, and could potentially lead to more scam calls in the future. It will also lead to you being connected to a real caller impersonating the company, which could lead to you being scammed. Don't panic if you do press 1, as this won't cause you any real harm, just ensure that you are careful about what information you give out, and hang up as soon as you feel that there is something suspicious about the call. Click here to close
Although pressing 1 may seem harmless enough, it actually confirms that the number is in use, and could potentially lead to more scam calls in the future. It will also lead to you being connected to a real caller impersonating the company, which could lead to you being scammed. Don't panic if you do press 1, as this won't cause you any real harm, just ensure that you are careful about what information you give out, and hang up as soon as you feel that there is something suspicious about the call. Click here to close
