Phone Call Section

Below is a button to play an example phone call, which may or may not be from Natwest.Using the knowledge you have gained from the previous page, select a button below that you believe would be the next best steps.

This answer is incorrect

You should never give your details to a caller, especially if you don't know who they are. If an unkown caller has your details, they can access and empty your account. If you do give your details and are unsure about what you've done, you should call your bank immediately using a number that you know is legitimate. The bank can help you to rectify the situation and secure your account. Additionally, you should report the call to Action fraud, so that they can investigate and prevent the caller from scamming others. It is important that you are not ashamed of what has happened, as these are sophisticated attacks that are designed to trick you. Click here to close
This is an incorrect answer.

Although ignoring the call will protect you immediately, it won't prevent you from receiving calls from the same sender in the future. More importantly, it won't prevent the caller from potentially scamming other people. If you report the caller, they can block them from yourself and others. It may be tempting to ignore scam calls, especially when you receive them so often, but this small step can make a big difference. Click here to close
This is the correct answer!

The best thing to do in this situation is to hang up, and call your bank using the number on their website. This way, you can be sure that you are calling the correct number, and you can verify the legitimacy of the call independently and safely. If it turns out that the call was fraudulent, you can report the call to your bank directly. However, it is important to report the call to Action Fraud also. Click here to close
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