Phone Call Section

When you press the button below, it will play an audio clip of an automated message, similar to that used in a phone call scam. Listen carefully, and try to find the key indicators listed below.

Click here to play the Phone Call

Who's calling?
Notice that the message is vague, and doesn't identify the comapny that is supposedly calling you. This is to avoid suspicion, incase they identify themseleves as a provider that you don't use.



Why are they calling?
The caller is warning the receiver of a declined payment, and is threatening to stop their services. The scenario created by the caller is designed to create panic, so that the receiver doesn't think about their actions. In this case, it is important to stop and think about whether or not you have a payment due, and if the call is legitimate.



What do they want?
The caller is asking the receiver to press 1. This may seem harmless enough, but it actually confirms that the number is in use, and that the receiver is a real person. This information is valuable, and can mean that your number will be passed on to more fraudsters. Do not panic though, as this won't cause any harm to you, other than some annoyance from an increase of calls.

If you were to press 1, you would most likely be connected to a real caller impersonating the company. This is where harm can be done, as they will try to take information and/or a payment from you. It is important to stop and think about what they are asking you to do and why.



How did they get this number?
Scammers can come by your number in a large variety of ways, and it is virtually impossible to avoid them from getting ahold of your details. Therefore, you shouldn't worry about how or why you receive fradulent calls, only how you respond to them.



What next?
The best way to respond to a call like this one is to hang up immediately, or as soon as you realise that something isn't right. To verify the call, you should try contacting the company through a different method. You can find the official contact details on the company's website, or on a letter you have received from them. It is important that you use a method that you know is legitimate, and is different from the number that has called you.

It is also important to report the call, which you can do by calling action fraud on 0300 123 2040. Even if no harm was done, reporting the crime can help to prevent the scammers from targeting other people.

To find out more about reporting fraudulent phone calls, click here.